How to Connect with A Technician via Zoho Assist
There are times when you are experiencing an issue that will require a technician to be able to visually see your computer screen and manipulate your computer remotely. There are several ways a technician can connect to your computer to assist you; however some of these ways require your assistance! Here is the guide for connecting via Zoho Assist:
1. Open a web browser (Google Chrome, Internet Explorer, Microsoft Edge)
2. Go up to the address bar and enter: join.zoho.com and hit [Enter]
3. The page will then ask you for a session ID and an email
(Note: Email is optional and not required for Zoho Assist)
4. Enter the session ID provided by the technician and click on "Join Session"
5. Next Zoho will bring you to a page asking you to download software needed to connect
6. Click on Download and then open the software
7. Zoho will now confirm that you want to start a remote support session click "Continue"
8. Now you will see a Zoho box in the bottom right corner of your screen this means the technician has connected!
All done! Now the technician will be able to assist you!
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