Reboot Modem Instructions

Reboot Modem Instructions

1. Locate the modem in the building (reference picture below)

2. Unplug the power source until all the lights go out, if the lights do not go out after unplugging power source then there might be a battery plugged in as well. Make sure the battery is disconnected if this is the case

3.Plug the power source back in and make sure all the lights come back on

4. if connection hasn't been restored after rebooting the modem please take notice of the colors of the lights on the modem. If the light labeled US/DS is now orange please inform IT as there might an outage in the area

    • Related Articles

    • Rebooting GXP-2170 Front Desk Phone

      1. Press the button in the middle of the 4 arrows 2. Press the 8 button twice 3. The Phone will ask if you would like to reboot now select "yes" The phone will take a few minutes to reboot.
    • Forget a wireless network

      1. Click the Network icon on the lower right corner of your screen. 2. Click Network settings. 3. Click Manage Wi-Fi settings. 4. Under Manage known networks, click the network you want to delete. 5. Click Forget. The wireless network profile is ...
    • How to Check to See if You Have Updates Pending a Restart

      Click on the Start Menu on the bottom left of your screen. Type "Windows Update Settings"  once the start menu pops up. (you may not see a search bar but it will appear as you type) Click on Windows Update Settings when it pops up Once it's open and ...
    • How to restart Credit Card or TSys Device.

      The process is as follows:       1.      Follow cords to power connection to the following box       2.      Unplug top cord to disconnect power       3.      Pug power cable back into device       4.      Wait until TSys Welcome page returns       ...
    • Set up your brand new Printer!

      There is no physical setup that IT needs to do with new printers/scanners. Plug it in where the old printer/scanner was. Use the new powercord, and the same internet/ethernet/phone cord that was plugged into the back.  Once you have done so, please ...